Shipping policy

Shipping Policy – Sandra Jon Wigs

At Sandra Jon Wigs, every unit is carefully handcrafted to meet our premium quality standards. Please review our shipping policy below for full details on processing and delivery timelines.

1. Order Processing Time

All our wigs are custom-made to order, ensuring each piece is uniquely tailored and finished to perfection.

  • Processing time: 10 – 15 business days
  • Processing begins once:
    • Full payment is confirmed
    • All required details (e.g., head measurements, specifications) are received

Please note:

  • Business days exclude weekends and public holidays
  • Delays may occur during high-demand periods (sales, holidays, promotions)

 

2. Shipping & Delivery Time

Once your order has been processed and dispatched:

  • Estimated delivery time: 2 – 5 working days worldwide

We ship to:

  • United Kingdom
  • United States
  • Canada
  • Europe & other international locations

 

 

 

3. Shipping Methods

We use reliable courier services (e.g., DHL) to ensure fast and secure delivery.

  • All orders are fully trackable
  • A tracking number will be sent via email/WhatsApp once your order ships

 

4. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Delivery location
  • Order weight
  • Courier rates

Occasionally, we may offer:

  • Free shipping promotions
  • Discounted international shipping

 

5. Customs, Duties & Taxes (International Orders)

For international deliveries:

  • Customers may be required to pay custom duties, import taxes, or handling fees
  • These charges are not included in the product or shipping price
  • Payment of these fees is the responsibility of the customer

 

6. Delays & Exceptions

While we aim to meet all delivery timelines, delays may occur due to:

  • Customs clearance procedures
  • Courier service disruptions
  • Incorrect or incomplete shipping details
  • Unforeseen logistical issues

Sandra Jon Wigs is not liable for delays caused by third-party couriers or customs authorities, but we will always assist in tracking and resolving issues.

7. Incorrect Address / Failed Delivery

Please ensure your shipping details are accurate.

  • We are not responsible for orders shipped to incorrect addresses provided by customers
  • If a package is returned:
    • The customer will be responsible for reshipping fees

 

8. Order Tracking

Once your order is dispatched:

  • You will receive a tracking number
  • You can monitor your shipment in real time through the courier’s website

 

9. Contact Us

For any shipping-related inquiries, please contact us:

  • Email: sandrajonwigs@gmail.com
  • WhatsApp: +234 7049269164